Consumer Court

Consumer law regulates the relationship between consumers and the sellers of the products and services consumers use. To protect the rights of the consumer, the Federal and Provincial governments have introduced the consumer Laws under the following Acts:

  • The Islamabad Consumer Protection Act, 1995
  • The Khyber Pakhtunkhwa Consumer Protection Act, 1997
  • The Baluchistan Consumer Protection Act, 2003
  • The Punjab Consumers Protection Act, 2005
  • Consumer Protection Bill in 2015

The federal and provincial governments have also laid the foundation of the district consumer courts whose responsibility is to protect the rights and to create awareness regarding their rights.

Scope of Consumer Law

The consumer law offers scope in the following areas:

  • The law is for consumer disputes at the district level
  • The law applies to all goods and services
  • It covers all sectors, i.e., public, private, or sole proprietor
  • The law provides for relief and compensation to the consumer as suitable
  • Consumer courts have the power to levy penalty in terms of fine and imprisonment to the defaulters for non-compliance of court’s orders

When to apply in consumer court

A consumer can apply in the consumer court if:

  • Selling of bad quality, illegal or expired product in the market
  • If the shopkeeper does not provide a receipt
  • If the rate list of items is not displayed
  • Complaint against the warranty of any purchased product
  • If manufacturing date, ingredients and expiry date are not mentioned on the packaging
  • False advertisement regarding any product
  • Poor service experience by a government or private service organization/employee
  • Lack of clear policy concerning the purchase and return of a product.

How to apply

To make a petition about a product or service in the consumer court, you need a written document mentioning the following information:

  • Name, CNIC number and address of the petitioner
  • Essentials of the respondent(s);
  • Copy of the legal notice
  • Details of the damages and claims
  • Documentary proof (e.g. receipt) etc.
  • Relief pursued
  • Affidavit of the Complainant

Complaint through DCO

A consumer can also contact District consumer protection councils regarding any claim against a good or service. All District Co-ordination officers (DCO’s) have been given authority to listen to the complaints and respond respectively. Although, if a consumer wants compensation, he/she should file a petition in the Consumer Court.

Our services

Our team of competent online lawyers assists with consumer rights and petitions in the consumer court. We offer the following services:

  • Drafting the complaint
  • Processing the complaint
  • Queries regarding consumer rights

We offer free legal advice online regarding any issue related to consumer rights. You can contact us by filling the form below, through WhatsApp, or a phone call, and our competent lawyers in Pakistan will contact you as soon as possible.